ADD PLASTER PTY LTD
Privacy Policy
Last updated: 19 September 2026
This policy explains how ADD Plaster Pty Ltd (ADD Plaster, we, us or our) handles personal information through our website, enquiry and customer portal, communications and plastering services.
Information we collect
We may collect:
- name, email address, telephone number and job or site address;
- enquiry details, measurements, preferred dates, messages and instructions;
- photos, plans, PDFs and other files you choose to upload;
- quotes, invoices, payment status and appointment information;
- portal security, access and activity records; and
- information supplied by builders, principal contractors or other people involved in a job.
Please do not upload sensitive personal information unless it is reasonably required for the work and we have agreed to receive it.
How we collect information
We usually collect information directly from you through our forms, customer portal, email, telephone conversations, site visits and job documentation. We may also receive relevant job information from a builder, contractor, property owner, Xero, Google Calendar or another person you authorise.
Why we use it
We use personal information to respond to enquiries, assess and quote work, manage jobs and appointments, communicate with customers and contractors, provide documents, keep accounting and business records, operate and secure the portal, resolve disputes and comply with legal obligations.
Disclosure and service providers
We may disclose relevant information to workers, subcontractors, builders, professional advisers and service providers where reasonably required. Our portal can connect to Xero for contacts, quotes, invoices and payment status, and to Google Calendar for scheduling. We may also use website hosting, email, backup and security providers.
Some providers, including Xero and Google, may process or store information outside Australia. The countries involved can change according to their service infrastructure and policies. We take reasonable steps appropriate to the circumstances when using service providers.
Storage and security
We use access controls, secure connections, private file storage, single-use customer links and other reasonable safeguards. No internet or storage system can be guaranteed completely secure. Customers should keep portal links private and tell us promptly if a link or account may have been accessed improperly.
Retention and deletion
We keep information for as long as reasonably required for the job, business administration, warranty, insurance, accounting, dispute resolution and legal obligations. When information is no longer required, we take reasonable steps to delete it or remove identifying details. A deletion request may be limited where records must be retained by law or for legitimate business purposes.
Access and correction
You may ask to access or correct personal information we hold about you. Contact us using the details below. We may need to confirm your identity before providing access and may refuse a request where permitted by law, explaining the reason where required.
Questions and complaints
Contact us first if you have a privacy question or complaint. Describe the issue and provide contact details so we can investigate and respond within a reasonable period. If you are not satisfied, you may be able to contact the Office of the Australian Information Commissioner.
Contact
ADD Plaster Pty Ltd
Email: greg@addplaster.com.au
Phone: 0403 450 468
Changes
We may update this policy when our services, systems or legal obligations change. The current version and update date will remain available on this page.